My Client Creed

Please read every section. When you sign my waiver, you’re telling me you’ve read it.

Part one

Fair is fair.

I strive to be a fair business person. I believe time is the most precious resource anyone is given. Time lost is never coming back.

To get the most from your treatment time, please arrive 10 minutes before your scheduled session. Arriving even 5 minutes late means I have less time to dedicate to you, and your service will be cut short.

I am governed by these rules as well. In the spirit of fairness, I have laid out my cancellation rules as well as yours.

Everyone is welcome. Trust is earned. Privileges are not automatic.

How appointments work

Every client is valued. Booking privileges are earned.

Online scheduling has been part of my business since 2008. My Loyalists have earned direct access to my calendar, and I want to protect that privilege for them.

My system has two client classifications: High-Risk and Loyalist. They are based on appointment history and reliability, and they decide how appointments are requested, confirmed and secured. Every client gets the same quality and professionalism.

Why all new clients begin as High-Risk

You and I don’t have an appointment history yet, so I can’t know your reliability, punctuality or communication. High-Risk is a business classification, not a reflection of your character. New clients are High-Risk because their reliability is unknown, not because they’ve done anything wrong.

As a High-Risk client, you will:

Submit an appointment request instead of scheduling directly.
Complete my service waiver.
Meet any deposit or prepayment requirement.
Wait for my confirmation before your appointment is secured.
Follow my cancellation, rescheduling and arrival policies.

Sending a request does not reserve or confirm an appointment. High-Risk clients can’t earn or redeem loyalty rewards while this classification is in effect.

Loyalists

Loyalist status is earned by keeping your appointment commitments, communicating responsibly and following my policies. It isn’t about how often you come in or how much you spend. Loyalists may schedule directly online, skip routine deposits, earn loyalty rewards and receive other accommodations at my discretion.

How classifications change

High-Risk clients can become Loyalists after building a consistent record of reliability. Loyalists can return to High-Risk if their history shows recurring scheduling or financial risk. One emergency does not erase years of reliability.

I review classifications privately. Please don’t contact me to ask about or dispute yours. I will personally let you know when it changes.

Cancellations

My promise to you

If I ever have an emergency and must cancel, I will tell you in writing and with a phone call. I do not cancel because it’s a slow day, because I don’t feel like working, or because of the weather. I will cancel if a weather advisory is issued or if I am too ill to work or hospitalized.

If I cancel on the day of your appointment, your next service is 50% off.
If I don’t cancel or reschedule and you show up and I’m not there, your next service is on me. (In the case of my unexpected death, this discount does not apply.)

Your promise to me

Your appointment time is reserved just for you. To be fair to every client, I ask all clients to keep a credit card on file.

Cancel any time before close of business the business day before your appointment, with no charge.
Same-day cancellations are charged 50% of the service price.*
No-call, no-shows are charged the full service price. No exceptions.

It is your responsibility to remember your appointment date and time. Please keep your phone number current with me.

*A same-day cancellation is one that isn’t rescheduled for later the same day. The same rules apply to everyone, so please don’t ask for an exception.

I accept cash, Visa, MasterCard, American Express and Discover. No personal checks.

Your safety and mine

I reserve the right to refuse service to:

Anyone with a skin condition I suspect may be contagious.
Anyone with open or infected wounds on the treatment area.
Anyone in ill health that I suspect is contagious or could be further harmed by my services.
Anyone under the influence of substances that create an unsafe environment.
Rude, mean or disrespectful people, or anyone who makes sexually inappropriate advances or comments.

Ready? Sign and send.

By signing my waiver, you confirm you’ve read my Client Creed. Then send your appointment request and I’ll reach out to confirm.

WELCOME.

Hi, I'm Tiffany.

Twenty years in the making

As seen in

My clients built this with me.